Shipping policy

Last updated: September 10, 2026

Where we ship

Paper Chapel currently ships only to eligible addresses within the United States.

Made-to-order production

Our prints are made to order. Estimated production before shipment is 2–7 business days.

If we cannot ship within the timeframe shown when you order, we will contact you before that deadline with a revised shipping date when available. You may accept the delay or cancel the unshipped order for a full refund.

Estimated delivery time

Estimated standard transit after shipment within the United States is 5–15 days. Eligible addresses in Alaska, Hawaii, Puerto Rico, and unincorporated United States territories may require an additional 7–12 business days. Production and transit timeframes are estimates, not guarantees. Business-day estimates exclude weekends and federal holidays.

Shipping rates

Shipping depends on the selected print size and the shipping class of the items in the cart. Standard-size orders are normally $6.00, oversize orders are normally $9.90, and a cart containing both shipping classes is normally $15.90. The exact shipping charge shown at checkout before payment is the final charge for the order.

Tracking

When tracking is available, it will be sent to the email address used at checkout after the order ships. Tracking may take time to update after a label is created.

Addresses and delivery delays

Please provide a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. An address change can be considered only before production and is not guaranteed.

If tracking shows that an order was refused, unclaimed, or returned because the address provided at checkout was incomplete or incorrect, contact us. We will review the cause and the available options. If the problem resulted from the address provided at checkout or a recipient action, reprinting or reshipping may require payment of additional costs. This does not apply when the problem was caused by Paper Chapel, our fulfillment partner, or the carrier, and it does not limit rights that cannot be waived under applicable law.

Carrier delays, weather, holidays, delivery-access problems, and other circumstances outside our reasonable control may affect delivery. If the estimated delivery window has passed, email shop@grigerlab.com with your order number so we can investigate.

Lost or damaged orders

For help with a lost, damaged, defective, misprinted, or incorrect order, see our Return & Refund Policy.