Refund policy

Last updated: September 14, 2026.

Change-of-mind returns and exchanges

Each Paper Chapel print is made to order. We do not offer voluntary returns or exchanges for a change of mind, an incorrectly selected size or color, or other preference-based reasons. This does not affect a statutory right of withdrawal that applies to your purchase. Please review the product, color, size, and shipping address before placing your order.

Damaged, defective, misprinted, or incorrect orders

For a claim under our voluntary 30-day policy, email us within 30 days of delivery at shop@grigerlab.com if your order arrives damaged, defective, misprinted, or incorrect. Include your order number, a brief description, and a clear photo showing the issue. We may ask for additional photos of the full item, packaging, or shipping label when reasonably needed. Please keep the item and packaging until we confirm that our review is complete. The 30-day period does not limit any longer period or remedy required by applicable law.

If the claim is approved, we will provide a replacement at no additional charge or issue a refund to the original payment method, subject to any remedy required by applicable law. You usually will not need to return the item. Please do not mail anything back unless we ask you to do so. If we request a return in connection with a damaged, defective, misprinted, or incorrect item, we will provide the return address and instructions and cover reasonable standard return shipping.

Lost orders

If tracking does not show delivery and the estimated delivery window has passed, please email us within 30 days of the latest estimated delivery date so we can investigate promptly. If the order is confirmed lost, we will provide a replacement or refund. The 30-day request period does not limit any non-waivable right arising from non-delivery.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct its shipping address. Requests to cancel or change an order for preference reasons can be accepted only if we confirm the change before production begins. Sending a request does not guarantee that it can be completed. This does not affect a statutory withdrawal right that applies to your purchase or any right to cancel an unshipped delayed order.

Refund timing

When a refund is due, we issue it to the original payment method. After we issue it, your bank or payment provider may need additional time to post it.

Your legal rights

Nothing in this policy limits any right or remedy that cannot be waived under applicable law.

Where a mandatory EU/EEA consumer right of withdrawal applies to your purchase, you may notify us at shop@grigerlab.com that you are withdrawing, without giving a reason, within 14 days after receiving the item. Include your order number and a clear statement that you wish to withdraw. We will provide return instructions and an address. Send the item back within 14 days after notifying us. You bear the direct cost of this change-of-mind return unless applicable law requires otherwise. We will refund payments for the returned item, including standard outbound delivery charges where required by law, within 14 days after receiving your withdrawal notice; where permitted, we may wait until we receive the item or proof that it has been sent back. This statutory right is separate from remedies for a faulty or incorrect item.

Where EU/EEA legal-conformity rules apply to your purchase, you have statutory remedies for goods that are defective or not as described. Those rights are not limited by our voluntary 30-day claim procedure and generally last at least two years from delivery.

Contact

For help with an order, email shop@grigerlab.com and include your order number.